Are you passionate about delivering excellent customer service and supporting users in a dynamic, international environment?
We’re looking for German-speaking Customer Support Agents to join our growing team in sunny Malta . This is a hybrid position , offering a mix of on-site and remote work. Relocation support is available for candidates coming from abroad.
As a Customer Support Agent, you’ll be the first point of contact for users, helping them resolve issues, navigate the platform, and providing exceptional service through email and live chat — no phone calls required.
Respond to customer inquiries via email and chat in a timely, professional manner
Provide accurate information and effective solutions using internal tools
Support users with technical issues, product guidance, and general queries
Identify and escalate recurring issues to the appropriate teams
Stay updated on company policies and procedures through regular training
Meet performance targets related to quality and response time
Native-level German and strong English skills
Excellent written communication and problem-solving abilities
Proficiency with Microsoft Office tools (Excel, Word, etc.)
A tech-savvy mindset with the ability to learn quickly
A positive, can-do attitude and desire to help others
No prior experience needed – full training is provided!
Rotational shifts between 07:00 AM and 12:00 AM (midnight)
5 working days per week with 2 days off
Initial training period (2 weeks) is on-site in Malta
Comprehensive onboarding and training
Hybrid work model (on-site + remote flexibility only in Malta)
Relocation assistance :
Airport pickup upon arrival
Hotel accommodation (up to 3 weeks covered)
Partial reimbursement of flight ticket (conditions apply)
Career development opportunities
Health insurance after 6 months of employment
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